Free consultation

Tell us what you are trying to solve

This is free, it carries no obligation, and it is not medical advice. Send what you have, and a coordinator replies within one business day with a proposed hospital, a named specialist and a written cost range. Nothing is shared with a hospital until you approve it.

Independent patient coordination. Zero markup on your hospital bill. Not medical advice.

1 About the patient

2 The medical question

3 Logistics

4 Review and consent

Step 1 — About the patient

Who we are helping, and how we should reach you. We reply to the patient or to a family member arranging care — just tell us which in the final box.

Patient's full name *

As it appears on the passport the patient will travel on.

Please enter the patient's full name.

Email *

This is where the hospital's written estimate is sent. Check it for typing errors.

Please enter a valid email address.

Phone, with country code *

Include the country code, for example +44 7700 900123.

Please enter a phone number we can reach you on, with the country code.

Country you are writing from *

It affects the visa route, flight options and where your records are stored.

Please select the country you are writing from.

Preferred language

Your coordinator's language, and the language used for interpretation at appointments.

Preferred contact method

WhatsApp is usually fastest. We will not call without agreeing a time first.

Step 2 — The medical question

Describe the situation in your own words. We do not need medical vocabulary — we translate, and a clinician on our team reads every file before a hospital is approached.

Condition or diagnosis *

What was found and when, what treatment you have had so far, and the question you want answered. If you do not have a diagnosis yet, describe the symptoms and what has been ruled out.

Please describe the condition or the question you want answered.

Department of interest

A guess is fine. If the specialty is different from what you expect, we will tell you.

Preferred hospital

Leaving this blank lets us propose two or three options with the reasons for each.

Have you had treatment for this before?

Previous treatment changes what a hospital will recommend, so it helps to be precise.

Attach records

Accepted formats: PDF, JPG, PNG, DICOM (.dcm), Word and Excel. Up to 25 MB per file. For anything larger, or for imaging discs, email a download link to hello@chinamedicalguides.com. Send files in the original language — we translate what the hospital needs.

I agree that China Medical Guides may share these records with the hospitals I approve, so that they can give a clinical opinion and a cost estimate. I understand that nothing is shared until I approve a specific hospital.

You can withdraw this at any time and ask us to delete the files — see the privacy policy.

Records are stored encrypted, are never sold, and are never passed to an insurer or any third party without your written instruction.

Step 3 — Logistics

Rough answers are more useful than blank fields. Everything here can change later; this step only helps us judge what is realistic in your timeframe.

Expected travel month

Approximate is fine. Leave it blank if you have not decided whether to travel.

Number of travellers

We arrange accommodation and airport transfers for companions as well as the patient.

Budget range for hospital care

This is the hospital bill, not our fee. It helps us avoid proposing a package you would not choose. All figures in US dollars, converted at the rate published on the cost guide.

Passport nationality

Used for the visa route only. Check the visa tool if you would like to see it now.

Anything else we should know

Mobility, dietary or religious requirements, a companion with a disability, a deadline you are working to, or the fact that you are a physician referring a patient.

Step 4 — Review and consent

One last check before this reaches the coordination desk.

Read-only summary

Use Back to change any answer. This is what will reach us, and nothing more:

Step 1 — the patient's name, your email, phone number, country, and the language and channel you prefer
Step 2 — the diagnosis as you described it, the department and hospital you named, any previous treatment, and the records you attached
Step 3 — travel month, number of travellers, the budget band and passport nationality
Step 4 — the consents you tick below

We never ask for card numbers, bank credentials or a deposit at this stage. If you receive a request for payment from anyone claiming to be us before you have a written proposal, contact us at hello@chinamedicalguides.com first.

I have read and agree to the terms of service and the privacy policy, and I understand that China Medical Guides is a patient-coordination company rather than a hospital or medical provider, and that nothing on this website is medical advice.

Please confirm that you agree to the terms of service and the privacy policy.

Optional: send me occasional updates about new hospital listings, price changes and guides. About four emails a year, and every one of them has a one-click unsubscribe.

Ticking this is not required, and it never affects how your case is handled.

Free, no obligation, and no medical advice. We reply within one business day.

After you press send

A coordinator — not an auto-responder — reads your file and replies. Here is the sequence and the timing you should expect.

01We confirm receipt and tell you what is missing from your file.
02We approach the international departments that treat your condition at volume.
03You receive a hospital, a specialist name, a treatment window and a written cost range.

hello@chinamedicalguides.com

Phone

+852 3500 0000

+86 13908202671

Office

Suite 1203, 12/F, Tower 1, Admiralty Centre, 18 Harcourt Road, Hong Kong

First reply

Within one business day

Hospital answer

Two to four business days

We are not a hospital. China Medical Guides coordinates appointments, translation, visas and logistics. We do not diagnose, prescribe or treat anyone, and nothing we send you is medical advice. Every clinical decision is made by a licensed physician at the treating hospital.

If this is an emergency, contact your local emergency number immediately — 120 in mainland China, 999 in Hong Kong — or go to the nearest emergency department. Do not use this form or wait for our reply.

How the process works Check your insurance

Before you send the form

Five short answers about what this consultation is, what it costs and what we do with your file.

Is the consultation really free?

Yes. Records review, the hospital proposal and the written cost range cost you nothing, and there is no obligation to travel or to use our service. The flat service fee starts only if you decide to go ahead, and even then the $199 deposit is credited against it.

What happens to my medical records?

They go to our coordination team, and they are shared with a hospital only after you approve that specific hospital. You can ask us to delete everything at any point, and we will confirm in writing when we have. The full detail is in the privacy policy.

Can I ask for a specific hospital or doctor?

Always. Name the hospital in the form and we will approach it, or use the "preferred hospital" field to tell us. If you have read about a particular specialist, send the name — we will confirm whether that department accepts international patients and whether the physician is available in your window.

If we think a different department is a better match, we will say so and explain why, but the choice stays yours.

How quickly will I hear back?

A coordinator replies within one business day, and usually the same day for requests that arrive before 15:00 Hong Kong time. A hospital's clinical answer typically takes two to four business days after that, longer for complex multidisciplinary cases.

Will you tell me if treatment in China is a bad idea for me?

Yes. If your condition is better managed where you live, if the timing is wrong, if travel would be unsafe, or if what you are hoping for cannot honestly be promised, we say so in the first reply. We would rather lose the fee than coordinate a trip that should not happen.

What we cannot do is make a clinical judgement ourselves — every diagnosis and treatment decision belongs to a licensed physician, in China or at home.

Prefer to write to us directly?

Email your records to hello@chinamedicalguides.com, or message +86 13908202671 on WhatsApp. The same coordinator team answers both, and the same one-business-day reply applies.

See how we work Read the cost guide

Tell us what you are trying to solve

Step 1 — About the patient

Step 2 — The medical question

Step 3 — Logistics

Step 4 — Review and consent

What happens next

Before you send the form

Prefer to write to us directly?